Gravitee Recognized as a Visionary by Gartner for API Management

In this interview with Rory Blundell, CEO of Gravitee, we explore how the company’s commitment to customer care and its robust platform, recognized by Gartner, has driven its success in API management. Rory reveals Gravitee’s innovative event-native and Federation capabilities, AI-forward approach, and the balance between open source and commercial components.

Watch the full interview here!

Rory Blundell

CEO at Gravitee

In Gartner’s “Voice of the Customer” report for API management, Gravitee stands out as 100% of customers are willing to recommend the company. What specific features or aspects of your product contribute to its high appeal among customers?

Gravitee is a powerful solution that consistently scores highly across various factors in the Gartner Magic Quadrant and its critical capabilities. We excel in full lifecycle API management and have expanded our capabilities to include event-native API management, allowing integration of Kafka topics and streaming services. Additionally, our new Federation feature enables users to integrate any broker or gateway, providing a consistent layer of discoverability and security. These innovations combined with our robust API management, positions us as a leader in the market. On a personal level, I take immense pride in our high customer satisfaction scores, which reflect the values I’ve instilled in our organization—always strive to exceed customer expectations.

Could you provide some insights into specific cases or success stories of your customers who have experienced significant benefits from utilizing your tool?

One notable example is the Dutch postal service, PostNL, which embarked on a large-scale migration project away from a legacy vendor to Gravitee. Their primary goal was to enhance customer experience by providing real-time parcel tracking, akin to services like Uber. By leveraging Gravitee’s event-native capabilities, PostNL successfully digitized its operations, a trend also seen with the Swiss postal service. With Gravitee’s support, these seemingly traditional organizations are embracing digital transformation.

Another noteworthy case involves a prominent sports league in the US. This league sought to monetize real-time data by embedding chips into player jerseys to track performance metrics. Gravitee enabled them to achieve this goal, offering capabilities their previous vendors lacked, particularly real-time data management.

Our recent introduction of Federation has resonated well with our extensive customer base, comprising over 200 organizations globally, showcasing our commitment to delivering innovative solutions tailored to evolving market demands.

Given the rapid advancements in technology, what do you envision as the future of API management? How does Gravitee plan to maintain its leadership position in the market amidst these changes?

From our perspective, the future of API management is not just about AI, although it’s a hot topic. It’s the concept of Federation I mentioned earlier. Integrating various gateways like MuleSoft or AWS API Gateway into Gravitee, opens up new possibilities, such as automatically extracting specific fields from different sources and seamlessly combining them using NLP.

Our approach, dubbed “Newt AI” after our mascot Newt, will infuse every platform aspect with AI capabilities. One significant area we’re focusing on is the automated stitching of federated products, leveraging AI to streamline processes and enhance user experiences. Gravitee is more than just an API gateway – we offer an identity and access management solution built to open banking standards. This has been instrumental for clients like TIAA Bank in the UK and Prospera Credit Union in Canada.

Furthermore, we’re excited to announce the upcoming release of a Kafka Gateway, which will provide native API management capabilities directly on Kafka topics. Overall, there’s much more in store from Gravitee, including features like “time travel,” which offers predictive insights based on user behavior. These developments underscore our dedication to staying ahead of the curve and delivering cutting-edge solutions to our clients.

Rory, thank you for joining us today. Your dedication to Gravitee’s customers and innovative advancements in API Management are truly inspiring.